Isha Foundation (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when accessing and using our website (https://cottage.isha.in/) and services related to cottage bookings at Isha Yoga Center.

By using our Site and services, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.

1. Information We Collect

We collect the following types of personal information from users:

• Identity Information: Full name, date of birth, gender, nationality, marital status.

• Contact Information: Email address, phone number, residential address.

• Government-issued Identification: Aadhaar, Passport, Voter ID, Driving License, or OCI Card (for overseas visitors).

• Booking Details: Program participation details, check-in/check-out times, number of guests, accommodation preferences.

• Payment Details: Transaction records via credit/debit card, UPI, or cash. (Note: We do not store card details.)

• Device and Usage Information: IP address, browser type, operating system, pages visited, date and time of visit.

• Submissions: Feedback, reviews, ratings, or comments voluntarily submitted via the Site.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage cottage bookings.

• To verify your identity and ensure eligibility per our Terms.

• To maintain accurate guest records in compliance with legal requirements.

• To communicate booking confirmations, changes, or cancellations.

• To provide support or respond to your inquiries.

• To enhance the safety, tranquility, and well-being of all visitors.

• To improve our website and services through internal analysis and feedback.

3. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

• Your consent, which you provide when using our Site and booking services.

• Contractual necessity, to fulfill your booking and related services.

• Compliance with legal obligations, including those under Indian law for visitor identification and registration.

• Legitimate interests, such as improving user experience and ensuring safety at Isha Yoga Center.

4. Data Sharing and Disclosure

We do not sell or trade your personal information. However, your data may be shared with:

• Internal teams (e.g., accommodation, support, medical staff) to facilitate your stay.

• Authorized service providers for payment processing or IT support.

• Government authorities, where legally required, particularly for overseas guests and security compliance.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or loss. However, no system is entirely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Subject to applicable laws, you may:

• Access the personal information we hold about you.

• Request correction of inaccurate or outdated data.

• Request deletion of your personal data, where applicable.

• Withdraw your consent at any time (this may affect your ability to use our services).

To exercise any of these rights, please contact us at support.cottage@ishafoundation.org.

8. Children’s Privacy

Bookings can only be made by individuals 18 years or older. Minors must be accompanied by an adult. We do not knowingly collect personal data from children under 18 without parental or guardian consent.